Users are entitled to a refund for the payment of the Learning Package under the following circumstances:
- The user experiences a loss caused by an error in the payment transaction within the payment system used for PT Tanya Ners Indonesia (Tanya Ners) services;
- The user enters the incorrect payment amount when making a transfer payment;
- The user accidentally transfers money to our bank account that was actually intended for another recipient for different purposes; or
- In relation to points i to iii, a decision has been reviewed by the PT Tanya Ners Indonesia (Tanya Ners) team. Beyond these mentioned cases, refund requests are entirely at the discretion of PT Tanya Ners (Tanya Ners).
Refund Process
The refund process from us to the user is as follows:
Refunds may be processed through two refund methods:
- Refund via Bank Transfer: Reimbursing the amount paid by the user through a transfer to the user’s bank account, with the amount agreed upon by PT Tanya Ners Indonesia (Tanya Ners) in accordance with the applicable Terms and Conditions; or
- Refund via Digital Voucher: Issuing a PT Tanya Ners Indonesia (Tanya Ners) Digital Voucher to the user, as agreed upon by both parties, with the voucher amount determined by PT Tanya Ners Indonesia (Tanya Ners) and subject to the applicable Terms and Conditions.
Refund requests by the user will be processed within a maximum of 20 (twenty) business days after the request is received by us.
When submitting a refund request, users must provide the necessary supporting documents to process the request, as specified under the How to Contact Us section in the Terms and Conditions of the Tanya Ners Application. These documents include but are not limited to:
- The user’s bank account number,
- A scanned copy and/or photocopy of the user’s bank book,
- A death certificate (if required), and
- Other required documents as determined by us from time to time.
We have no obligation to refund users if the request is based on incompatibility issues.
By making a payment transaction, the user is deemed to have agreed to and understood all methods used by us in conducting learning activities, including but not limited to the role of instructors or facilitators in the learning sessions carried out by PT Tanya Ners Indonesia (Tanya Ners).
To avoid incompatibility between potential users and the learning methods used in PT Tanya Ners Indonesia (Tanya Ners) services, we offer a Free Trial Class before enrolling in the available classes in PT Tanya Ners (Tanya Ners).